Returns and buyer protection

Every order paid through Sellio is protected. The seller is only paid after you confirm the item arrived, or after the inspection window passes without a problem being reported.

If something is wrong

Open the order in My Sellio and choose "Report a problem" within 3 days of delivery. Add photos if the item is damaged or not as described. The seller's payment stays on hold while Sellio looks into it, and we can refund you in full or in part.

Business sellers

When you buy from a business seller, your rights under the Consumer Protection Act apply, including the right to return defective goods within six months. Business sellers are marked on their shop page.

Payments outside Sellio

Payments made outside Sellio (for example by EFT straight to a seller) are not protected. Never pay a seller directly.