Privacy policy

This policy explains how Sellio collects and uses your personal information when you use Sellio, in line with the Protection of Personal Information Act (POPIA).

What we collect

Your name, email address, WhatsApp number, date of birth and country when you register; delivery addresses you give at checkout; your listings, messages, orders and reviews; identity and bank documents if you choose to verify your account; and basic technical information such as your IP address and the pages you visit.

Why we use it

To run your account, process orders and payouts, deliver items, prevent fraud, resolve disputes, meet legal and tax duties, and send you service messages. We only send marketing if you agreed to it.

Who we share it with

The other party to your order (for example the delivery address with the seller), PayFast for payments, courier companies for delivery, and service providers that host our systems or send our messages. We do not sell your information.

How long we keep it

We keep order, payment and tax records for as long as the law requires (usually five years). Other information is deleted or anonymised when you close your account.

Your rights

You can download your data or delete your account from your profile at any time. You may also ask us to correct your information, object to how we use it, or lodge a complaint with the Information Regulator (inforegulator.org.za).